Store Policy/FAQ

Thank you for being here on my website. Your support means the world to me!
Here are all the details you might want to know.

Shipping Policy

Physical Goods

The orders are packed and shipped once a week, so it may take up to 3-5 business days for your order to be shipped. You will receive a shipping notification email with tracking information once your order has shipped. Your patience is appreciated if there are postal service delays.

Average shipping times:

* Europe: 5-7 business days

* International: 10-20 business days

* International shipping:

If you don't see your country on the list of available shipping options, please email look@melikekerpel.com to request it.

International shipments may be subject to customs duties. There are different customs policies in each country. It depends on a variety of factors, including weight, value, and size.

Order never arrived:

Please let me know if your order has not arrived!

First, check your shipping confirmation and make sure you entered the correct address. If you entered the address incorrectly, you may be eligible for a discount on a replacement order.

If the shipping address was correct, contact me at look@melikekerpel.com with your order information. That way, I can try to replace your order by sending it to a new address to prevent it from getting lost again.

Return Policy

Damaged items:

The last thing I want is for you to be stuck with a damaged item. If it arrives damaged, please contact me for a free replacement! We have a 14 day replacement policy, but if you don't contact me by then, I can no longer offer a free replacement.

To expedite this process, please provide photos of the unsatisfactory product, your order information, and email me at look@melikekerpel.com so I can make it right.

Physical items:

It is not possible to refund or return items except in the case of damage or loss in the mail. There is no stock or inventory for the exchange of an item. Please be sure to double check product details before ordering to make sure it's what you wanted and it's the right size/color.